Refund policy
Coach Culture - Refund & Return Policy
All Sales Are Final
At Coach Culture, all sales are final. We do not offer returns, refunds, or exchanges once an order has been placed.
Each item is produced, packaged, and shipped with care. Please review your order carefully before completing checkout.
Damaged or Defective Items
In the rare event that an item arrives with VERIFIED damaged or defect, please contact us within 7 days of delivery using the:
To be eligible for review, you must provide:
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Your order number
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Clear photos of the item and packaging
If a defect is confirmed, Coach Culture may, at its sole discretion, offer a replacement of the same item.
Refunds will not be issued.
Lost or Stolen Packages
Once an order is shipped and marked as delivered by the carrier, Coach Culture is not responsible for lost, stolen, or misplaced packages.
If your tracking information shows that a package was delivered but you did not receive it, please:
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Check with neighbors or household members
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Contact the shipping carrier directly
We recommend selecting a secure delivery location when placing your order.
Incorrect Shipping Information
Coach Culture is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.
Orders returned to us for this reason may require additional shipping fees to be resent.
Order Cancellations
Orders cannot be canceled or modified once they have been placed and processed.
Contact
For questions regarding your order, please contact: